Frequently Asked Questions?

Family members, hospices, nursing homes, hospitals, law enforcement, funeral directors, and coroners/medical examiners may contact us to arrange transport.
Yes. Body removal and transport needs can arise at any time, and our team is available 24 hours a day, 7 days a week, including holidays.
Response times vary by location, but we aim to arrive as quickly as possible, typically within 30–90 minutes depending on distance and conditions.
Helpful details include:
- Location of the deceased
- Name and date of birth (if known)
- Contact person on-site
- Any special considerations (home setting, stairs, equipment needed)
- Destination facility (funeral home or medical examiner)
All personnel receive training in:
- Proper lifting and transfer techniques
- Biohazard and safety protocols
- Professional conduct around grieving families
- Legal and documentation procedures

Body storage is the secure, temporary holding of human remains in a climate-controlled environment prior to cremation, burial, embalming, or transfer to another facility.
Body storage may be required when there is a delay in final disposition due to pending authorizations, family decisions, scheduling, transportation arrangements, or when refrigeration or embalming is necessary.
Remains are stored using refrigeration or embalming, depending on the situation, regulatory requirements, and the condition of the body. Your funeral director will determine the appropriate method.
Storage time varies based on the method used, state and local regulations, and case circumstances. Your funeral director will review timelines and any required next steps with you.
Yes. Body storage fees are typically charged on a daily basis, beginning after the first 24 hours unless otherwise stated in the General Price List (GPL).

Direct cremation is the cremation of the deceased without embalming, a viewing, or a formal funeral service beforehand. It is the most simple and cost-effective cremation option.
Direct cremation typically includes basic services of the funeral provider, transportation of the deceased, required authorizations, cremation, and a basic cremation container. Specific inclusions are listed on the General Price List (GPL).
The cremation itself usually occurs within a few days once all legal authorizations are received. Timing may vary depending on permits, medical examiner requirements, and scheduling.
No. Embalming is not required for direct cremation. Refrigeration may be used temporarily if needed prior to cremation.
Yes. Families may choose to hold a memorial service or celebration of life at a later date, with or without the cremated remains present.